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Neuromarketing – w jaki sposób optymalizować działania marketingowe?

Marketing

Neuromarketing – w jaki sposób optymalizować działania marketingowe?

Wtorek, 29 stycznia 2019
Skuteczne strategie marketingowe opierają się na takiej komunikacji, która uwzględnia potrzeby i wartości konsumentów. Zatem z jakich narzędzi skorzystać, aby poznać szczegółowe preferencje potencjalnych klientów?
Badania przeprowadzone w ramach projektu badawczego Buyology pokazują, że aż 85% codziennych decyzji zakupowych jest podejmowanych na poziomie podświadomości. Tak wysoki współczynnik pozwala wysunąć tezę, że kluczem do skutecznego oddziaływania na klientów mogą być ich pragnienia, emocje i wartości, które wyznawane są często nieświadomie. – Skuteczne działania marketingowe opierają się właśnie na dotarciu do tych skrywanych czynników, których poznanie stanowi fundament efektywnej strategii i komunikacji marketingowej – mówi Izabela Kaczmarska, Strategic Planner w PA. Marketerzy coraz częściej sięgają po naukowe ekspertyzy, które badają ludzką podświadomość. Dziedziną, która umożliwia szczegółowe badanie preferencji konsumentów jest neuromarketing. Polega on na monitorowaniu aktywności wybranych obszarów mózgu, które pozwalają poznać, dlaczego i na jakiej podstawie podejmujemy takie, a nie inne decyzje zakupowe. Największym atutem neuromarketingu jest przede wszystkim to, że przedstawia on wiarygodną i praktyczną wiedzę, która pomaga opracować jeszcze lepszą strategię marketingową.

W głąb zmysłów

Jednym z podstawowych badań pozwalających ocenić reakcję mózgu na bodźce marketingowe jest EEG, czyli elektroencefalografia. Polega ona na odpowiednim rozmieszczeniu na powierzchni skóry głowy elektrod rejestrujących zmianę potencjału elektrycznego, które pochodzą od aktywności neuronów kory mózgowej. Następnie otrzymuje się zapis fal o nazwie delta, theta, alfa, beta i gamma. Ich szczegółowa analiza dostarcza marketerom wielu istotnych informacji związanych z emocjami badanych. Zebrane w ten sposób dane dotyczące preferencji konsumentów pozwalają specjalistom od marketingu przygotować ofertę i działania reklamowe skrojone na miarę potrzeb konkretnej grupy docelowej.

Wiele korporacji skorzystało z badań neuromarketingowych przy projektowaniu swoich opakowań. Przykładem może być marka Frito-Lay, która dzięki badaniu EEG odkryła, że matowe opakowania chipsów wywołują w konsumentach bardziej pozytywne odczucia niż ich błyszczące odpowiedniki. Kolejnym przykładem jest serwis eBay, który korzysta z usług PayPal. Co skłoniło użytkowników do skorzystania z płatności on-line? Szybkość – analiza fal mózgowych klientów wykazała, że była ona większym impulsem decydującym o ich wyborze niż bezpieczeństwo i ochrona.

Widzieć i wiedzieć więcej

Eye-tracking opiera się na śledzeniu ruchów gałki ocznej za pomocą specjalnie zaprojektowanych kamer, dzięki którym możemy określić, w jaki sposób ludzie reagują na konkretne obrazy. Wynik takiego badania przedstawiany jest w formie mapy cieplnej. Jest ona szczególnie pomocna dla marketerów, którzy tworzą platformy internetowe i aplikacje mobilne. Z pomocą urządzeń i programów komputerowych można stwierdzić, które elementy strony internetowej były dla badanego przyjemnością, a które go zainspirowały czy zaniepokoiły. Otrzymane w ten sposób informacje służą stworzeniu przyjemnego dla oczu interfejsu.

Badania eye trackingowe mają swoje zastosowanie także w sklepach stacjonarnych. Strategiczne rozłożenie kategorii produktowych w obszarze całego sklepu sprawia, że konsumenci mogą swobodnie poruszać się w alejkach promocyjnych. To właśnie w tym miejscu ich uwaga skupiona jest na produktach uwzględniających ich potrzeby i pragnienia. Badanie ruchów gałki ocznej odgrywa istotną rolę również czasie projektowania materiałów reklamowych, np. cenówek i woblerów.

Główną zaletą badań neuromarketingowych jest wynik oparty na potwierdzonych naukowo faktach, a nie deklaracjach respondentów, które nie zawsze pokrywają się z prawdą. Nie ulega żadnym wątpliwościom, że pomimo wysokich kosztów ich realizacji, będą one odgrywały znaczącą rolę w tworzeniu dopasowanej do odbiorców komunikacji marketingowej. Dynamiczny rozwój neuromarketingu będzie także przyczyną pojawiających się dyskusji na temat etyki tego rodzaju działań.



tagi: Neuromarketing, optymalizacja działań marketingowych,


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